For any question or clarification regarding the terms and conditions of this contract, or for comments and complaints regarding our website, please contact us on the above address or the following telephone number: 231 129 1518.
Before using this website and the services we provide through it, users/visitors are requested to carefully read and comply with the following terms and conditions (“Terms”) governing the use of our online store and websites which it contains, which bind all its visitors and users. The user/visitor of the website automatically accepts these “Terms” if they choose to register as a member thereof.
The use of our online store and the services we offer presupposes the unreserved acceptance of these “Terms” by the users/visitors. In the event that any user/visitor disagrees with these Terms, they are asked not to use this website. Valenio has the right to revise, modify or cancel these Terms unilaterally, according to its free discretion at any time and without warning, though simultaneously updating this text for any change or addition.
Each user/visitor uses this website at their own risk, and its content can in no way be considered to provide advice or direct or indirect advice to users/visitors to take any action.
The use of this website must be made exclusively for legal purposes and in a way that does not interfere with its use by third parties. The visitor/user is obliged to use it in accordance with the law, good manners and these Terms and not commit any acts or omissions that may cause damage or malfunction to it (website), or affect and jeopardize the provision of services by Valenio through it. Valenio strives to maintain and ensure the availability of the website and its content.
Regardless of these efforts, the availability of this website depends on various factors such as the technical equipment of the users, the number of users trying to connect to this website or the Internet at the same time, etc. Valenio is also entitled to maintain the website, even if this results in the interruption of its operation. Valenio is still entitled to change the nature and content of this website at any time and without warning, as well as suspend or interrupt its operation temporarily or permanently.
The operation of this website may also be interrupted or suspended or hindered for reasons beyond Valenio’s control or will. Valenio makes every effort to ensure the accuracy, completeness, validity and clarity of the information and general content of this website. However, Valenio does not guarantee, nor is it responsible towards users/visitors, for the security and content of the website. Users/visitors of this website accept Valenio’s inability to control all of its content and the services offered through it.
Furthermore, Valenio does not guarantee that the use by users/visitors of the website, information, elements or materials included in its content, do not infringe the rights of third parties.
3. Limitation of Liability
Users/visitors who do not trust the website are requested not to visit or use this website or the services offered through it. Also, users/visitors are requested to use anti-virus software to protect themselves from Trojan horses, time bombs or other harmful programs and elements.
Valenio is not liable for damages from the use of ordered products due to incorrect product selection by the user, careless or incorrect use of the products, or the fault of the manufacturer, such as manufacturing fault, incomplete information or instructions accompanying the products, quality workmanship, material safety and actual defects. Our liability in the event of a defective product is limited to the obligation to replace it, as long as the conditions of returning products are met.
Valenio is not responsible for shortages in the availability of products due to force majeure, weather phenomena, fire, supplier strikes, illegal behavior of third parties and in general reasons that cannot be attributed to its fault.
Valenio is not responsible for any temporary or permanent inability to provide its services and for delays in the acceptance and execution of orders and delivery of the ordered products for reasons not attributable to its fault, such as indicative reasons of force majeure, extreme weather phenomena, natural disasters, emergency situations, strikes, fire, malfunctions of cooperating courier companies, accidental deterioration or destruction of the products before delivery to the user and after they are given for shipment, illegal interventions by the counterparty or a third party, malfunction of the Online Payment Processing Provider (Bank) or Host Provider or Internet Service Provider ( ISP) or the access service provider (Access Provider) or the user’s terminal equipment, incorrect provision of information by the user and in general for any incident that prevents the smooth fulfillment of its contractual obligations.
The Company’s responsibility is limited to its contractual obligations with the consumer and it will make every effort to meet them within a reasonable period of time. Valenio is not responsible for the poor condition of the delivered products as long as this is not due to faulty storage of the products by it and if all the preventive measures it must take have been taken. This online store provides the content (e.g. information, names, photos, illustrations, etc.), the products and services available through this website “as exactly they are”, without any warranty expressed or implied in any way.
Also, Valenio does not guarantee that the content of this website and the quality of the services provided through it will meet the needs, requirements and expectations of its users/visitors. Any direct, incidental, consequential, indirect or consequential damages arising from access to or use of this website shall not create liability for Valenio, its officers, employees or partners.
Valenio is under no circumstances liable for any claims of a legal (civil and/or criminal) nature, nor for any damage (positive, special, or consequential which indicatively and not restrictively, disjunctively and/or cumulatively consists of loss of profits, data , lost profits, monetary satisfaction, etc.), which arises for users/visitors of this website, or for third parties, for reasons related to the operation or non-operation and/or use of the website and/or failure to provide services and/or information available through it and/or from any unauthorized third-party interference with products and/or services and/or information available through it.
Connecting to these websites and websites is the sole responsibility of each user/visitor. The aforementioned third parties, providers of the so called websites and web pages, have full (civil and criminal) responsibility for the security, legality and validity of the content of their websites and web pages, excluding any liability of Valenio, as indicative responsibility for intellectual property rights or any right of a third party.
Consequently, users/visitors are obliged to contact the above third-party providers directly, for anything arising from the visit or use of their websites and webpages. Despite the fact that the users/visitors of this website accept that Valenio is neither obliged nor able to check the security and content of both the websites and web pages as well as third party services to which it provides access,
Valenio is entitled to remove, modify or interrupt any third-party service or link to third-party websites and websites at any time, if at its discretion the law or these Terms are threatened or violated.
4. Behavior and Obligations of users/visitors
The users/visitors are required to comply with all relevant Greek, European and International laws and regulations, including but not limited to the legislation regarding the protection of intellectual property, the protection of personal data, the protection of competition, etc. Also the users/visitors must use this website and the services offered through it according to good manners and these Terms.
Users/visitors agree that they will not use this website to send by e-mail or otherwise transmit, or publish, content that is illegal, harmful, threatening, offensive, annoying, libelous, defamatory, vulgar, obscene, blasphemous, libelous, infringing the privacy of third parties, showing empathy or expressing racial, ethnic or other discrimination, which may cause harm to minors in any way, which is not entitled to be disclosed by law or by contractual or managerial relationships (such as inside information, proprietary and confidential information obtained or disclosed as part of employment relationships or covered in confidentiality agreements), or that infringes intellectual or industrial property rights, or other proprietary rights of third parties, which contains software viruses or any other code, files or programs designed to disrupt, damage, or destroy computer operating equipment, software or hardware.
Each user/visitor of this website is also obliged not to carry out acts or omissions that can damage or disrupt its operation and the access of third parties to it, or that can endanger the provision of the services offered by Valenio through it. The use of the website in an illegal manner or in a manner contrary to these Terms, creates an obligation to compensate Valenio for any positive or cumulative damage suffered by the above behavior.
Also, each user/visitor is obliged not to provide false information about himself, not to impersonate any other person, not to send spam or group mail, multiple copies of messages, as well as not to collect information about other users/visitors website without their consent, including financial data and email addresses.
To the extent that it is possible to use this website on Internet widely, this should be done under the conditions dictated by the “Code of Conduct for Internet Users (Netiquette), and the use of practices that oppose this code is expressly prohibited. Non-compliance of any user/visitor of this website with the applicable law and/or these Terms gives Valenio the right to take any necessary measures and action to deal with this behavior.
Thus, in such cases, Valenio is entitled, for example, to prohibit access to services it provides through this website or to delete, edit or move messages, respecting the principle of proportionality. Any costs or compensation that Valenio may be required to pay, due to a breach by a user/visitor of his obligations arising from these Terms, shall be borne by the so called user/visitor, who is obliged to pay them to Valenio immediately and without the latter being required to appear in court.
5. Intellectual Property Rights
This website and its content, including images, graphics, photographs, plans, texts, information material, services and products provided, trademarks, brands, distinctive features, any form of data, software, unless otherwise stated for specific third party rights , are the intellectual and industrial property of Valenio and are protected in accordance with the relevant provisions of Greek and European law and international conventions.
Also, anything transferred, retransmitted or sent through this website is the property of Valenio, as long as it is possible and legal to do so. Intellectual property is acquired without the need for any further wording and without the need for a contract or a non-infringement clause. Any copying, modification analog/digital recording and mechanical reproduction, distribution, transfer, downloading, processing, resale, rental, storage, printing, creation of derivative work or misleading the public about the real provider of the website and its content is expressly prohibited.
Names, images, logos, trademarks and distinctive features that represent Valenio and that appear on this website are the property of Valenio or third parties and are protected by Greek, European and international intellectual and industrial property laws. Their use is expressly prohibited without the prior written permission of Valenio or their legal owner. Products, brands, trademarks and distinguishing features of third parties, which appear on this website, are their intellectual and industrial property, and they are solely responsible for them.
In any case, the appearance and display of the above on this website should in no way be taken as a transfer or grant of express, implied permission or right to use them. The information that may be submitted by users/visitors of this website to Valenio through it, is considered non-confidential information and does not constitute the property of the so-called user/visitor. Also, Valenio may collect limited and necessary information for its general business activities.
6. Personal Data
Both management by Valenio and the protection of the personal data of the users/visitors of this website are governed by the relevant Greek and European legislation and these Terms. When visiting and using this website and in view of the provision by Valenio of the services it offers through it, it is possible that they will be asked to declare information concerning them (e.g. name, profession, telephone number, e-mail address, date of birth, etc. ).
The personal data declared by users/visitors anywhere on the websites and services of this website are intended solely for the purpose of ensuring the operation of the respective service and may not be used by third parties without complying with the applicable laws.
Personal data of users/visitors requested by Valenio are limited to information necessary for the operation of its online store and the provision of the services offered through it, with the aim of optimally serving them, in accordance with the provisions of Law 2472/1997 about personal data protection, as well as of Law 3471/2006 regarding data protection in the context of electronic commerce, as they apply each time. Valenio can collect, store and process personal data of the users/visitors of this website, only if the above data are provided by the interested parties voluntarily, for the following purposes:
Personal data voluntarily provided by users/visitors of this website may be collected by Valenio in File, stored and processed by it for the relevant purpose. The owner and controller of the personal data collected in the above manner and of the file created for the above purposes will be Valenio at whose headquarters the above file will also be installed.
The recipient of the personal data provided by the users/visitors of this website is only Valenio, which may pass it on to its affiliated companies, for the purposes of operational and computerized service of its transactional relations with the so-called users/visitors, as well as for statistical and historical reasons.
As long as the user/visitor has filled in the relevant field and has consented to the sending of informative and advertising-promotional material, Valenio may, after informing the user/visitor, communicate his/her personal data to third parties for the advertising promotion of products they offer, as well as to companies that carry out market research or other similar activity. Users/visitors who have disclosed their personal data to Valenio have the following rights:
Valenio recognizes the importance of the security of the personal data of the users/visitors of this website and makes every reasonable effort, with the most modern and advanced methods, to ensure their security. However, users/visitors should be aware that sending confidential information via e-mail is a rather insecure way of communication, as it always involves the risk of this information being read by third parties,
Cookies are alphanumeric files that are transferred to the hard disk of the computer of users/visitors of a website and are used to keep statistics that are necessary to offer services such as those mentioned above, as well as to determine popular websites or for marketing purposes and the user/visitor’s access to the desired website. Cookies do not pose any risk to the computer of the user/visitor of the website. If someone does not wish to collect information through cookies, they can set their internet browser to delete the cookies already on their hard drive and choose either to automatically reject all new cookies, or to be asked for each time a cookie is about to be installed on the computer’s hard drive, whether to reject or accept it. Nevertheless, users/visitors should be aware that choosing to reject cookies will make it more difficult or impossible to use parts and services of the website.
9. Ads and Newsletter
The user/visitor of this website has the possibility, if he wishes, to request to be informed about new products that Valenio has available through it and/or in its physical stores, as well as for any other offers, by sending advertising – informational messages by phone, e-mail, or by post. The user/visitor who wishes to do so may request to stop receiving such messages. Valenio also provides the possibility for the users/visitors of this website to receive newsletter to their email address, if they declare that they want this service.
10. Applicable Law
The above Terms are subject to and interpreted in accordance with the Greek law. If any provision is deemed invalid or voidable by the competent Greek court, it ceases to be valid, without affecting the validity of the remaining Terms. Any dispute that arises from the use of this website or that concerns these Terms is subject to the jurisdiction of the competent court of Athens.